The Shipping Policy For Sleep Wear

Tracking Your Order

HOTLI sends orders with either FedEx for domestic orders or DHL or USPS for international orders. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. If you need assistance, please email service@hotli.live with your order number.

Delivery Time

Customers who pay their duties before delivery may have to wait an additional 7-10 business days before they receive an update from the carrier on delivery. Please contact service@hotli.live if you have any questions or concerns about your order.

Continental US orders: in stock orders are processed within 3-5 business days

Orders outside the US: in stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays.

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. HOTLI has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

*As our customer base is global, holidays vary from country to country. Therefore, we will observe local holidays and take time off accordingly. However, in the event of a holiday, we will do our utmost to ensure that your products are shipped as soon as possible.

Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, HOTLI. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when HOTLI delivers these items to the carrier.