FAQs

 

1. Why haven't I received an email notification?

When you place an order, we will send you a confirmation email, and when the product is shipped, we will also send you a confirmation email too. If you have not received the email, please check if it has been classified as spam by your email provider. If so, you can add our email to the whitelist. If you still have not received the email, don't worry, you can check your purchase history on our website. Of course, you can also contact our customer service team (36samplesale@gmail.com) at any time.

2. How do I check my delivery status?

We will send you a notification email when the product is shipped. If you have not received the email, please contact our customer service team (36samplesale@gmail.com)and provide your name or order number, and we will check the tracking number for you.