Return and Exchange Policy for Sleep Wear

Return and Exchange Policy

HOTLI accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 14 days of the original delivery date. Items must be returned with HOTLI tags attached. To make a return please visit our return portal or any of our retail locations.

All online returns are subject to a return fee of USD $12.75. The return fee will be deducted from the amount of your refund. Returns due to damaged or incorrect items are excluded from the return fee. Returns made for store credit or exchange do not incur the $12.75 return fee. 

Final Sale Merchandise: All items noted as final sale, including gift cards, gift with purchase, discounted merchandise (price as marked) or personalized/monogrammed merchandise cannot be returned or exchanged.

Damaged or Incorrect Items: Please contact customer service within 14 days of delivery for assistance. Damaged or incorrect items will not be accepted after 14 days of original delivery date. Please note, you are responsible for the product until it reaches us.

Notice to Customers with Shipping Addresses Outside the United States: International customers are responsible for arranging your return shipment and will be charged an additional return fee of USD $12.75. Orders returned due to a customer's refusal to pay any associated duties and taxes will be subject to an additional restocking fee of $35. The outbound international shipping fee of $25 is not refundable. All fees will be deducted from the amount of your refund. International orders are not eligible for exchange.

How To Return or Exchange

For qualifying orders, please contact service@hotli.live to submit your return request.

If your item meets our return criteria, you will be able to download and print a return shipping label via the above link. The return fee of USD $12.75 will be deducted from the amount of your refund.

For returns with shipping addresses outside the continental U.S., please contact HOTLI's customer service team at service@hotli.live to arrange return shipping at your cost for qualifying merchandise. 

HOTLI offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee for the return of the third shipment and any subsequent exchanges. 

Refunds

Refunds will be processed once your return has been received at our warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item out to you. If you return a purchase made with a gift card, your refund will return to your gift card.